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© 2026 GenuineAI Ventures LLC

support@genuinehq.com
Using the AI
AI ChatToolsMemory
Configuring the AI
AgentsKnowledge basesKnowledge templates
AI and knowledge

AI Chat

AI Chat in the sidebar is the main entry point to everything the AI can do, with access to your library, your knowledge and your brand.

Brand Assistant
What's our refund window for annual plans?
Sixty days from the invoice date for annual plans, prorated after the first thirty.
Refund PolicyBilling FAQ
Draft a reply to a customer asking about it
Ask a follow-up...

The citations under the answer name what the agent read. An answer with no citations came from the model rather than from your knowledge.

Start a conversation

Choose New chat, pick an agent, and type. If you have set a default agent in your preferences, new chats start with it.

The starters under the box cover the common openings:

  • Create a 4K image of…
  • What's the latest news about…
  • Search my knowledge base for…
  • Brainstorm ideas for…
  • Write a first draft of…
  • Summarize the key points of…

What an agent can reach

While a reply is being written, the app shows what the agent is doing: retrieving your organization's knowledge, reasoning through the request, reviewing your brand identity.

Under a finished reply, References lists what the agent drew on and Used n tools shows what it ran. Check them. An answer with no references came from the model's general knowledge rather than from your material, which is worth knowing before you act on it.

Attach files and documents

+ attaches files. Typing @ mentions a document from your knowledge bases so the message is answered against that document specifically. A message can carry a limited number of reference documents; remove one to add another.

Typing / opens the tool palette: every tool available to you, searchable, with your favorites and recents first. See tools.

The canvas

When a reply is something you will edit rather than read (a document, an infographic, a piece of HTML), it opens in the canvas beside the conversation.

In the canvas you can edit directly, and select text to run Polish, Summarize or Expand on just that part. Accept and Reject apply or discard a suggested change.

Documents export as HTML or DOCX; infographics download as PNG or HTML. Add to media library puts a generated image into the library so the rest of the product can use it.

Spaces

Spaces group related chats, share a system prompt, and let teammates in. A space for a campaign, a project or a team gives everyone working on it the same context without setting it up each time.

  • Personal holds your private chats
  • Shared with me holds chats teammates have shared with you
  • A space can set a default agent, so new chats in it start with the right one

Share a conversation

Share on a conversation adds people and then gives you a link. Only the people you added can open it: the link alone is not access. Each person is a Viewer (read), a Member (read and post), or an Owner (full access, including sharing).

Find an earlier conversation

Search chats searches titles and message content, grouped into Today, Yesterday, Previous 7 days, Previous 30 days and Older. Recent chats are searched instantly, and Search older chats extends the range.

Troubleshooting

Streaming interruptedThe connection dropped mid-reply. Retry re-runs the message.
Agent is no longer availableThe agent was deleted or you lost access to it. Start a new chat with another one.
You're out of creditsThe workspace pool is empty; see usage and credits.
Last modified on October 8, 2026
Tools
On this page
  • Start a conversation
  • What an agent can reach
  • Attach files and documents
  • The canvas
  • Spaces
  • Share a conversation
  • Find an earlier conversation
  • Troubleshooting