Plans and modules
You'll need: Billing Administrator or Administrator. Administration → Billing.
A plan decides two things: which modules the workspace holds, and how many credits it gets each period.
Modules
A module is a whole area of the product: media, design, presentations, voice, the API, and so on. A workspace holds the modules its plan includes. The rest are absent: no screens, no menu entries, and an explicit message if you reach one another way.
An administrator cannot grant a module. See permissions and access for how modules differ from permissions.
Administration → Billing lists exactly which modules the workspace holds.
Trials
New workspaces start on a 14-day trial of the plan they chose, with no charge on day one and cancellation available at any time. The header shows Trial.
A trial includes the plan's modules with a smaller credit allowance. Converting changes the allowance, not the workspace: nothing is migrated or lost.
Change plan
Choose Change Plan on the billing screen. Plans are billed monthly or annually, with a discount for annual billing and a matching commitment.
You confirm the change explicitly, agreeing to new subscription terms and authorizing the charges, and it takes effect immediately.
Prices exclude any applicable taxes.
Add-ons and top-ups
Add-ons are optional extras billed with the subscription and cancelable at any time.
Top-up credits are a one-time purchase:
Top-up credits never expire and are used only after your plan credits run out.
A top-up is therefore not wasted if you do not need it this month. Plan credits are consumed first, and top-ups are held in reserve behind them.
Cancel a subscription
Cancellation takes effect at the end of the current term rather than immediately. You keep the plan you paid for until it expires, after which the workspace drops to what a canceled account holds.
Workspaces billed outside the platform
Some workspaces are on a contract rather than self-serve. Theirs shows:
Your plan is billed outside the platform. Plan changes, add-ons and credit purchases for your account are handled by your account manager.
The self-serve controls are turned off on those workspaces, and plan changes go through your account contact.
The usage overview
The top of Administration shows plan usage, credits remaining and storage at a glance, with links into the detail. It is the fastest way to see whether you are about to run out of something.
See usage and credits and storage.