Plans, credits and storage
Three separate things decide what a workspace can do. Confusing them is the most common source of "why can't I do this?"
| Modules | Whole areas of the product your plan includes: media, design, presentations, voice, and so on. Fixed by the subscription. |
| Credits | The fuel for anything that calls AI. Consumed as you work, refilled each billing period, and topped up when you need more. |
| Storage | How much the library holds. |
Roles are a fourth, separate gate and are not part of the plan: they decide what you may do within what the workspace is entitled to. See permissions and access.
Modules
If your plan does not include a module, its screens are not in the sidebar and its features do not appear. This is not a permission anyone can grant you. An administrator cannot open it, because the entitlement belongs to the subscription rather than to the person.
Nothing announces the absence: a module your plan lacks looks exactly like a screen your roles lack. Administration → Billing is what tells the two apart: it names the plan the workspace is on, and Change plan shows what each plan includes. A module your plan includes is a role question for your administrator; one it does not is a conversation with whoever owns billing.
Credits
Every AI action costs credits: analyzing an uploaded photo, generating an image, answering in chat, writing a page of website content, running a workflow step that calls a model. Ordinary work (browsing, searching, downloading, organizing) costs nothing.
Credits are a workspace pool, not a personal allowance. Everyone draws from the same balance.
You will see two warnings before anything stops:
You're running low on credits. Only n credits are left on your plan.
You're out of credits. AI features are paused because your account has run out of credits.
When credits are exhausted, AI features pause and everything else keeps working: you can still browse, search, download and organize. Topping up resumes AI immediately.
See usage and credits for where they went.
Storage
The library's size limit, shown with a breakdown in Administration → Storage: what is using it, which modules it belongs to, the largest files, and what can be reclaimed from duplicates and the trash.
Deleted files stay recoverable for a retention window before the space is returned, so emptying the trash frees space when you are close to the limit. See duplicates.
Trials
A workspace on a trial has the same modules as the plan it is trialing, with a smaller credit allowance. Administration → Billing marks the plan as a trial. Nothing is lost when the trial converts. It is the same workspace with a larger allowance.
Change the plan
Go to Administration → Billing if you hold Billing Administrator or Administrator. From there you can change plan, buy add-ons, top up credits and open the Subscription Portal for payment details and invoices.
Some workspaces are billed through a contract rather than self-serve. Those have the self-serve controls turned off and a note naming your account contact, who makes plan changes on your behalf.