Signing in
The app is at genuineai.app. Sign in with the email address your invitation was sent to, or with the one you registered.
Create an account
If nobody has invited you yet, you can register an account yourself, but only with a work email address. Registration rejects personal and disposable mail providers:
A business email is required. Please sign up with your business email address. Personal email providers are not supported.
Registration also refuses to create a second workspace for a domain that already has one:
Your organization is already signed up. Your organization already has an account on this platform. Please ask your organization's administrator to add you as a team member.
This is deliberate. Two workspaces for the same organization means two libraries, two sets of knowledge and two bills, and they cannot be merged afterward. If you see this message, ask whoever set the account up for an invitation. See inviting your team.
Reset your password
Use the password reset on the sign-in screen. An administrator can also trigger one for you from Administration → Users, which sends the same email. Administrators cannot see or set your password.
Multiple workspaces
One sign-in can belong to several workspaces: an agency with a workspace per client, or a group with one per division. When it does, the header shows a workspace switcher labeled Switch Organization, with the current workspace marked.
Switching reloads the app. Everything is scoped to the workspace you are in: the library, the knowledge, the agents, the people, the credits. Nothing crosses over, and roles are per workspace, so you can be an administrator in one and a viewer in another.
The account menu
The menu under your name in the header holds the workspace switcher, Account Settings and Logout. Account Settings is where your personal settings live, in four tabs:
| Preferences | Theme (Light or Dark), language, your default agent for new chats, and whether the AI keeps memory about you. |
| Notifications | Which events reach you, by category. |
| Security | Sign-ins and password changes on your account. |
| API Keys | Credentials for calling the API, when your plan and roles include them. |
Your profile picture and a Reset password button sit beside the tabs.
The language setting changes the app's own labels. It does not change the language your agents answer in, which is set on the agent.
Security Activity lists recent sign-ins and password changes with the date, IP address and approximate location, so you can confirm nothing unexpected has used your account.
When something is unavailable
Three different things make a feature unavailable, and none of them is an error:
| What you see | What it means |
|---|---|
| A screen or menu item is missing entirely | Your roles do not include it, or the module is not in your plan, which looks exactly the same. An administrator can tell the two apart: Administration → Billing names the plan, and Change plan shows what each plan includes. If the module is in yours, it is a role question. See permissions and access and plans and modules. |
| "You're out of credits" | AI features are paused until the workspace is topped up; see usage and credits. |
App updates
The app updates itself. When a new version is deployed while you have the app open, the update is applied quietly on your next move through the sidebar. That one navigation is a full page load instead of an instant switch, and afterward you are on the new version. There is nothing to install, nothing to answer, and no version to keep in step with the rest of your team.